Corona virus (COVID 19) Infection Prevention and Control Policy

This policy has been drawn up in response to the current pandemic using current guidelines and legislation available. All of these additional procedures have been implemented to ensure the highest standard of health and safety towards our clients and staff. We will continue to take advice from the industry, government and the NHS regarding all safe practices.

At True Medispa our priority is to keep all our staff and clients as safe as possible during their visit to us. As we get ready for reopening some important changes have been implemented.

During our closure, all staff have completed the Barbicide certificate. This course covers training in advanced sanitation and disinfection practices and procedures, consistent with the highest industry standards.


If anyone working at True Medispa becomes ill or shows symptoms of COVID-19 we will self-isolate immediately. This will mean that we may have to rearrange your appointment at short notice. This may cause inconvenience, but it is done for your own health and safety. We will rebook your appointment with us as soon as possible, and you will take priority over any new inquiries. If any of the people in your household feel ill or display any symptoms of COVID-19, please tell us as soon as possible, and do not come into the salon for your appointment.

Visiting us

For your health and safety please arrive as close to your appointment time as possible. Do not arrive early. If you arrive too early you may come into contact with other clients who are leaving.

Infection Control

Increased cleaning of the treatment rooms and working areas will take place, including cleaning of all common surfaces such as door handles etc. These will be disinfected between each client.

All equipment will be disinfected or sterilised in line with specific manufacturers or industry guidelines for your health and safety.

Where possible we will use eco-friendly sustainable single use items. These will be disposed of according to the supplier’s guidelines to ensure you are protected from cross infection.

You will have access to hand sanitizer and we ask that you use it immediately upon arriving and before leaving. We will wear a facemask during your appointment and request that you also wear a facemask unless the mask will restrict the treatment. e.g. facials. If you choose to wear disposable gloves, we will respect your decision.

Please do not be offended if we are wearing PPE (personal protective equipment.) This may include gloves, facemask, visor and/or a disposable apron. This will be dependent on the treatment, being provided. All reusable equipment such as towels will be washed at 60 degrees with added laundry cleanser to ensure 99.9% of bacteria is killed. All disposable items will be bagged and removed from the room between each client.

During your treatment

We will ensure our hands are thoroughly sanitised, current with NHS guidelines, prior to the start of your treatment. We are confident that we will be able to provide our treatment at our usual high standards whilst ensuring your health and safety.

If you have any concerns prior to your treatment, please do let us know as we may be able to adapt them slightly in order to put your mind at rest and provide an enjoyable experience.

After your treatment

In order to avoid handling cash, we prefer payment by card for the foreseeable future. We will, however, accept cash if you have no other method of payment.

Review and queries

Please note this policy will be subject to annual review or sooner dependent on Government guidelines. If any of the legislation or regulations change the updates will be communicated to all clients via email and posted on our Facebook pages. All queries should be directed to us by email to