Frequently Asked Questions

Click the relevant topic below for help with your query.

Booking an Appointment
Your Visit To True Medispa
Finding The Right Treatment
Is True Medispa a Covid-Secure salon?
When does True Medispa open?
How can I book an appointment at True Medispa?
Do you have late night opening at True Medispa?
Will I need a patch test before my treatment?
I’m pregnant – are there any treatments I shouldn’t have?
What if I don’t want one of the ‘package’ treatments?
Can I buy a treatment for a friend?
Can I buy the products you use in the Medispa?
Do you take group bookings?
Which True Medispa team member is right for me?
How much do you charge for a facial?
Are you the best Aesthetics clinic in Twickenham?
Do you have lots of five star customer reviews?
True Medispa in Twickenham has a firm focus on keeping our clients and team safe. As well as maintaining a spotless salon, we also adhere to all of the Government guidelines regarding Covid, including social distancing and personal hygiene. Read about our Covid safety measures here
We love welcoming clients old and new into True Medispa in Twickenham. You can see our opening times here.
It's very easy to book an appointment at True Medispa. You can call us on 020 8892 7999 or use our quick and easy online booking service.
Yes! We stay open until 8pm Monday-Friday. Check out our opening times here

Yes, you need a patch test 24 hours before your first eyelash tint and before any Laser or Electrolysis treatment and consultation.

All electrical treatments and IPL shouldn’t be undertaken if you are pregnant including certain types of aromatherapy oils. In this case, we will offer you an alternative.

Simply let us know in advance and we will do our best to substitute an alternative.

Yes. True Medispa Gift Vouchers are available, by phone or post and make the ideal gift for someone special.

Yes, all the products we use in the Medispa can be purchased – simply ask your beautician or Reception.

Yes, these are popular and we are happy to organize them. Subject to availability and depending on the size of the group we can also book the whole Medispa for your exclusive use.
All our professional beauty therapists and Aesthetics practitioners are highly trained but some have more experience than others which is reflected in their job titles and our pricing structure. If you are looking for a more complex treatment, we recommend you book in with one of our more experienced team members. If you are unsure, please call the salon on 020 8892 7999 and we can help match the right team member to your hair needs.
Our prices vary depending on which facial treatment you choose and whether you are booking in for a course or a one off treatment. You can check all of our prices here
Our clients tell us we are the best hair salon in because we offer such a great range of hair services as well as five star customer service.
We are the top Aesthetics clinic in Twickenham, Richmond-Upon-Thames, and have dozens of five star salon reviews from delighted guests. You can read some of our reviews here to find out why we are the number aesthetics and beauty salon in for bespoke facials, body treatments, beauty services and much more.