True Medispa reception

Questions & Answers

Where can I find True Medispa?
You can find us at 57 King Street Parade, Cross Deep, Twickenham, Middlesex TW1 3SG. 

Where should I park when I visit True Medispa?
There are plenty of parking spaces & car parks near our Twickenham clinic, the nearest being opposite us at Poulet Gardens. You may also find spaces in the following locations;

  • Holly Road Car Park (behind Marks & Spencer)
  • Water Lane (The Riverside parking)
  • Arragon Car Park, Waitrose (Multi-storey car park)

How do I book an appointment or consultation at True Medispa?
You can call us on 020 8892 7999, send an email to or book securely online.

How much notice do you need if I have to cancel my appointment?
Please let us know a minimum of 48 hours ahead of your appointment if you are unable to attend or need to make any changes to your appointment. Failure to do so may result in the loss of the missed treatment or your deposit being redeemed.

What should I do if I am going to be late?
Please arrive at least 10 minutes ahead of your appointment so that the necessary paperwork can be completed. Please let us know on 0208 892 7999 if you think you may be late for your appointment. Late arrival may result in reduced treatment time or forfeiting the appointment.

Do you offer late opening times?
Yes! We are open until 7pm on Tuesdays, Wednesdays and Fridays.  On Thursdays we are open until 8pm.  Check out our opening times.

Do I have to pay for a consultation?
Consultations are required for all of our skin treatments including the DMK Alkaline Wash, Exilis Ultra, and IPL treatments.  This 30-minute in-depth consultation costs £30 which is redeemable against skin treatments or any home care skin products purchased in the spa.  Find out more about what to expect during our consultation

Best Skin Clinic in Twickenham at True Medispa

Will I need a patch test before my treatment?
Yes, you need a patch test 24 hours before your first eyelash tint and before any Laser or Electrolysis treatment and consultation.

Should I tell you if I am allergic to a product?
We select our products carefully regarding allergies but,  if you know you have a problem with a particular product or ingredient, let your beauty therapist know and we will discuss alternatives. 

I’m pregnant – are there any treatments I shouldn’t have?
All electrical treatments and IPL shouldn't be undertaken if you are pregnant including certain types of aromatherapy oils. In this case we will offer you an alternative.

Can I buy the products you use in the Medispa?
Yes, all the products we use in the Medispa can be purchased – simply ask your skin or beauty therapist or Reception.

Do you take group bookings?
Yes, these are popular and we are happy to organise them. Subject to availability and depending on the size of group we can also book the whole Medispa for your exclusive use.