Frequently Asked Questions

Click the relevant topic below for help with your query.

Booking an Appointment
Your Visit To True Medispa
Finding The Right Treatment
Exilis Ultra 360
Exilis Rejuvenating Treatments
Is True Medispa a Covid-Secure salon?
When does True Medispa open?
How can I book an appointment at True Medispa?
Do you have late night opening at True Medispa?
Will I need a patch test before my treatment?
I’m pregnant – are there any treatments I shouldn’t have?
What if I don’t want one of the ‘package’ treatments?
Can I buy a treatment for a friend?
Can I buy the products you use in the Medispa?
Do you take group bookings?
Which True Medispa team member is right for me?
How much do you charge for a facial?
Are you the best Aesthetics clinic in Twickenham?
Do you have lots of five star customer reviews?
What Is Exilis Ultra 360?
What Areas Does Exilis Ultra 360 Treat?
Is The Exilis Ultra 360 Treatment Safe?
What Does The Exilis Ultra 360 Treatment Feel Like?
Are There Any Side Effects Or Risks When Using Exilis Ultra 360?
Can I Return To My Daily Routine After Exilis Ultra 360 Treatment?
Is There Any Aftercare To Consider After Exilis Ultra 360?
What Results Can I Achieve With Exilis Ultra 360?
How Long Do Exilis Ultra 360 Results Last?
How Do I Book My Exilis Ultra 360 Rejuvenating Treatments?

True Medispa in Twickenham has a firm focus on keeping our clients and team safe. As well as maintaining a spotless salon, we also adhere to all of the Government guidelines regarding Covid, including social distancing and personal hygiene. Read about our Covid safety measures here {COVID}

We love welcoming clients old and new into True Medispa in Twickenham. You can see our opening times here.

It's very easy to book an appointment at True Medispa. You can call us on 020 8892 7999 or use our quick and easy online booking service.

Yes! We stay open until 8pm Monday-Friday. Check out our opening times here {CONTACT}

Yes, you need a patch test 24 hours before your first eyelash tint and before any Laser or Electrolysis treatment and consultation.

All electrical treatments and IPL shouldn’t be undertaken if you are pregnant including certain types of aromatherapy oils. In this case, we will offer you an alternative.

Simply let us know in advance and we will do our best to substitute an alternative.

Yes. True Medispa Gift Vouchers are available, by phone or post and make the ideal gift for someone special.

Yes, all the products we use in the Medispa can be purchased – simply ask your beautician or Reception.

Yes, these are popular and we are happy to organize them. Subject to availability and depending on the size of the group we can also book the whole Medispa for your exclusive use.

All our professional beauty therapists and Aesthetics practitioners are highly trained but some have more experience than others which is reflected in their job titles and our pricing structure. If you are looking for a more complex treatment, we recommend you book in with one of our more experienced team members. If you are unsure, please call the salon on 020 8892 7999 and we can help match the right team member to your hair needs.

Our prices vary depending on which facial treatment you choose and whether you are booking in for a course or a one off treatment. You can check all of our prices here {PRICES}

Our clients tell us we are the best hair salon in {LOCATION} because we offer such a great range of hair services as well as five star customer service.

We are the top Aesthetics clinic in Twickenham, Richmond-Upon-Thames, and have dozens of five star salon reviews from delighted guests. You can read some of our reviews here {REVIEWS} to find out why we are the number aesthetics and beauty salon in {LOCATION} for bespoke facials, body treatments, beauty services and much more.

Exilis Ultra 360 uses cutting-edge technology to provide a non-invasive, non-surgical cosmetic treatment to rejuvenate the skin on the face and the body.

This high-tech anti-ageing technology uses radiofrequency and ultrasound to combat the signs of ageing, reduce cellulite and target stubborn, unwanted fat.

The ultrasound and radiofrequency elements cause the fat calls to shrink which contracts the skin tissue whilst stimulating new collagen production for tighter, firmer skin.

Exilis Ultra 360 is suitable for men and women over the age of 18 years, and is suitable for all skin types.

Exilis Ultra 360 can be used on most areas across the face and body!

Where there is loose and sagging skin, cellulite or fat deposits it is likely that Exilis Ultra 360 treatments can be used to target that area.

Yes! Exilis Ultra 360 is both a safe and comfortable procedure as the precise heating and cooling technology monitors the temperature of your skin for a pleasant experience.

Clients have often compared the sensation of the Exilis Ultra 360 treatment to that of a hot stone massage. The radiofrequency energy used during the procedure is delivered to the deeper layers of your skin which creates a warm sensation, while the applicator provides a cooling sensation to your skin's surface for a comfortable experience throughout your treatment.

No! Exilis Ultra 360 does not typically have any side effects or risks during or after the treatment. The only thing you may notice is that your skin can look a little red and feel slightly sensitive straight after the procedure - but this will ease within a few hours! Since this is a non-invasive treatment, there is rarely any downtime experienced or needed and so you will be able to go about your day as normal afterwards.

Yes! Since this is a non-invasive and non-surgical procedure, you will be able to resume your daily activities as normal immediately after the treatment. However, please note that your skin may be slightly pink for around 20-30 minutes after the procedure - but this will quickly pass!

We advise that you avoid exposure to the sun, extreme heat or extreme cold immediately after the procedure, as your skin may feel sensitive. Make sure to drink plenty of water in the days after the treatment as this will help the lymphatic system in flushing out the fat cells.

In terms of unwanted fat, some of our clients find that they achieve their desired result in just 4 Exilis Ultra 360 treatments. However, results do vary from person to person.

For sagging skin and wrinkles, it can take only 1-2 Exilis Ultra 360 treatment sessions to see results! But, it will be after 2-3 months after your final treatment that you see the best anti-ageing results.

Your fat reduction results can be long lasting as long as your maintain your weight with a normal diet and exercise. The same applies for your anti-ageing results - as long as you protect and look after your skin post-treatment then you should be able to maintain your results ongoing!

Before you can book your Exilis Ultra 360 treatments, you will need a consultation with one of our expert therapists at True Medispa in Twickenham. To book your consultation, just call us on 0208 892 7999.